At The Bright Preneur, we strive to deliver top-quality website design, development, and digital marketing services. Our goal is to ensure every client is satisfied with the final product. However, since our services are custom-built and require significant planning and effort, we have outlined the following Refund and Cancellation Policy for transparency.
1. Project Cancellation by Client
- Clients may cancel their project before development work begins.
In such cases, a 90% refund of the total payment will be provided (10% covers administrative and processing costs). - Once the design or development phase has started, cancellation will result in partial refunds based on the stage of work completed.
- If the project is in its final stage or already delivered, no refund will be applicable.
2. Cancellation by The Bright Preneur
We reserve the right to cancel a project under circumstances such as:
- Lack of communication or delay in providing required materials for more than 15 days.
- Violation of our terms or unethical client behavior.
In such cases, clients will be notified in writing and may receive a partial refund based on completed work.
3. Refund Eligibility
Refunds are only considered in the following conditions:
- Duplicate payment made due to technical errors.
- Service not delivered due to unforeseen issues on our end.
- Cancellation within the eligible refund period before work commencement.
Note: All refund claims must be made within 7 days of payment via official email at info@thebrightpreneur.com.
4. Non-Refundable Situations
Refunds are not applicable in the following cases:
- The project is delayed due to client-side feedback, approvals, or resource delays.
- The client has approved initial designs, mockups, or milestones.
- The project is completed and delivered.
- Payments made toward third-party services (domains, hosting, themes, plugins, etc.) are strictly non-refundable.
5. Refund Process
- Approved refunds will be processed within 7–10 business days through the original payment method.
- Transaction fees and taxes, if applicable, will be deducted from the refund amount.
- International transactions may take longer depending on bank policies.
6. Project Modifications After Cancellation
If a project is canceled and later revived, new terms, pricing, and timelines will apply. The previous payment may be adjusted after mutual discussion.
7. Contact Information
For any questions, cancellations, or refund requests, please contact:
📧 info@thebrightpreneur.com
📞 +91 9536868006
🏢 F-41A Garima Garden, Opposite Shalimar Garden, Near Hindon Airport, Sahibabad, Ghaziabad, UP – 201005
8. Policy Agreement
By initiating a project or making payment to The Bright Preneur, you agree to the terms of this Refund and Cancellation Policy.